Intersect 2012 Interview
RouteSmart Vice President, Chris Walz, interviews Matt Wagers of Colorado Springs Utilities about the company’s Gas & Leak Survey Program, and Hydrant Inspection Program. Watch the video to hear how RouteSmart helped improve routes and double the number of hydrants crews inspect each day. Plus, hear Matt’s thoughts on the latest RouteSmart technology announced at the 2012 INTERSECT User Conference. Watch the Interview >
























The Charlotte Observer turned to RouteSmart to increase efficiency, customer service and profitability along their subscription and non-subscription distribution chains. They’ve added new subscribers to their routes due to increased efficiencies and have realized significant savings.
Eliminating the need for costly, subjective work-study analyses and providing a tool for “what if” scenarios, the Isle of Man Post Office utilized RouteSmart to improve productivity, deliver realistic delivery spans and spread, and save approximately £80,000.
Itella Mail Communications, provider of daily mail services in Finland, turned to RouteSmart to create primary and alternative routes based on their daily volume of mail, without changing their overall route modules. The custom solution also allowed new modules to be inserted without disrupting any of the existing modules.
The US Postal Service turned to RouteSmart to develop a customized solution for tailoring routing solvers to balance workload territories incorporating street networks, delivery order sequencing and satchel load limits.
Indianapolis Water used RouteSmart to successfully re-design their routes in 2008. They are now leveraging this success to fast track merging 600,000 meters onto water and gas routes after a recent acquisition by Citizens Energy Group.
The City of Portland, OR re-routed 182,000 meters into more efficient routes using RouteSmart. By organizing, categorizing, and visualizing the data, The Water Bureau created equitable employee workloads, more balanced cycle days and a system to complete the same workload with fewer material and human resources.
Connecticut Natural Gas integrated RouteSmart as part of their Itron implementation of AMR (Automatic Meter Reading). With new routes and geocoding, they transitioned from 24 walking meter readers per day to two driving mobile collector routes per day, moving from 21 cycle days to 20.
Atlanta Gas & Light Resources used RouteSmart to re-route approximately 75,000 gas meters in for a Miami, Florida subsidiary. By balancing and sequencing new routes, they eliminated some cycle days in order to free up the meter reader personnel for additional days of inspection work.
As the result of acquiring thousands of new meters for reading and billing, New Mexico Gas utilized RouteSmart to optimize cycle days and routes system-wide. The newly balanced cycle days and routes included route-level individual meter sequencing and a few special districts for walking areas.
The D.C. Department of Public Works cut their 15-year-old street sweeping routes nearly in half by using RouteSmart to revamp and streamline their routing process. As a result, they are now able to get more miles cleaned without additional costs.
An examination of the City of Durham, North Carolina’s Solid Waste Department processes revealed operational issues due to manual route management and planning. After balancing their routes with RouteSmart, Durham is doing more with less. In one area alone, collection routes were reduced from 26 to 18.
Following RouteSmart’s direction, Hambleton and Richmondshire Councils in northern England share services. They’ve saved £100,000, reduced waste rounds, and eliminated at least one vehicle. They expect £278,500 in savings from waste route optimization, shared services, and reductions in fuel and in their carbon footprint.
The English Councils of Forest Heath and St. Edmundsbury Borough worked together to improve customer service, optimize service delivery, and reduce collection costs. Deploying RouteSmart, they divided one day’s work into two zones requiring just one set of vehicles. They also eliminated an extra round.
The Town of Gilbert, Arizona was using an incorrect address file for its collection routes. RouteSmart helped find the mistakes and set up routes for this fast-growing area. The town commended the smooth transition, RouteSmart’s friendly help desk, and the driver’s reactions to their new routes.
The City of Waco, Texas engaged with RouteSmart Technologies through an outsourcing arrangement to optimize their residential waste hauling operations through improvements in fuel usage, standardization of sequences, balanced fleet size and route times, and documentation for training new drivers.
Daventry District Council in England employed RouteSmart to increase efficiency, plan for growth, and reduce landfill for their waste management services. They estimate a savings of around £100,000 per year, with much greater savings expected for the whole county, as well as reduced mileage and a smaller carbon footprint.
A manual routing system produced uneven workloads, pressure from Wall Street, and many inefficiencies for publicly traded Waste Industries, a Southeastern waste transport/disposal company. With RouteSmart, they optimized routes to reduce capital expenditures, target profitable customers, and improve productivity by 8%.
To better service 310,000 customers, San Diego’s Environmental Services Department moved from an incentivized, injury-producing collection routing system to RouteSmart’s efficient sector-based mode. Over the first 10 years, they estimate $18 million in savings. Injuries are down and ESD markets RouteSmart globally.
When Citrus Heights, California incorporated, they bid out waste management services to Sacramento County’s Waste Management and Recycling Division and private companies. With six weeks to bid, WMRD used RouteSmart to win the contract with the highest quality routes at a 10% lower cost than the competition.
The City of Charlotte, North Carolina enlisted RouteSmart to move their inefficient waste collection routes from pencils and pushpins to cutting-edge software. Within a year, Charlotte had saved a significant number of labor hours and could easily update routes to 150,000 locations.
The City of Albuquerque, New Mexico used RouteSmart to optimize its complex commercial trash collection routes and scheduling. The city was able to reduce the number of commercial trucks needed for normal collection service representing a savings of $1.75 million annually.
The Milwaukee Journal Sentinel undertook a major project to increase route sizes and reduce the number of carriers. They used RouteSmart to efficiently visualize and optimize their routes; achieve advertising zone integrity; interface with circulation; and streamline their re-delivery operation which alone results in savings of $250,000 per year.
The Virginian-Pilot of Norfolk, Virginia engaged RouteSmart to move their staff-intensive manual routing system to an automated platform. They saved time, increased profits and efficiency through staff and distribution center reductions, expanded their product delivery capabilities, and greatly improved their customer service.
The Columbus Dispatch relies upon RouteSmart’s NAVTEQ®-based map data and geocoding to segment delivery routes by pure zip code for advertisers, thereby increasing revenue. To better service delivery contractors and subscribers, they also optimized their 1,600 daily routes to ensure faster, reliable delivery.
Publishers Circulation Fulfillment (PCF) turned to RouteSmart to design, implement and support a nationwide routing solution to support daily route sequencing and planning for over 2 million deliveries. They have reduced nightly processing time and increased the accuracy and speed of analysis and reporting.